Refund policy

Damaged or defective items

If your item arrives damaged or defective, please photograph the packaging and the piece, and contact us within 7 days of delivery. We will reprint, repair, refund, or credit—our call in consultation with you, at no cost to you for genuine defects.

Stock (non-custom) items

Unused, unpainted stock items may be returned within 14 days of delivery for a refund of the item price. Return shipping costs are the responsibility of the customer unless we shipped the wrong item.

Custom, made-to-order, and painted items

Because custom items are made specifically for you, these sales are final:

• Custom and made-to-order items: Final sale except for defects or transit damage as outlined above.

• Painted work: Paint is applied by hand to your approved specifications and is final sale except for transit damage.